Returns, Refunds & Complaints Policy – Flower Delivery Barnet

Our Fresh Flowers Guarantee in Barnet

As a trusted local florist serving both households and businesses in Barnet, Flower Delivery Barnet is committed to providing only the freshest flowers with every order. We hand-select every stem and arrange your bouquets with care, ensuring maximum freshness from the moment they arrive at your door.

Damaged or Defective Flowers on Arrival

Your satisfaction is our top priority. If your flowers arrive damaged, wilted, or do not meet our high standards of quality, please contact us within 24 hours of delivery. We may ask for supporting photos of the damaged bouquet to help us resolve the issue promptly and improve our service.

Freshness Window

All our floral arrangements are guaranteed to remain fresh for a minimum of 5 days from delivery, as long as basic care instructions are followed. Should your flowers show signs of poor freshness within this window, let us know so we can make it right. We are dedicated to upholding our fresh flowers guarantee throughout Barnet.

Refund and Replacement Options

If you have received flowers that are not up to standard due to damage on arrival or lacking expected freshness, you may choose one of the following resolutions:

• Replacement: We will be happy to replace your bouquet with a new, fresh arrangement delivered at the earliest opportunity.
• Refund: Alternatively, you may receive a full or partial refund, depending on the nature and extent of the issue with your delivery.

Please contact us promptly after delivery to ensure a swift solution, as we are unable to process refunds or replacements for flowers reported later than 5 days after receipt.

How to Raise a Complaint

We value your feedback and take all concerns seriously. To make a complaint regarding your flowers or our service, please get in touch with our team providing your order details and a brief description of the issue experienced. Clear photographs can help us address your complaint faster.

Upon submitting a complaint, our team will acknowledge receipt within one working day and investigate thoroughly. We aim to provide a final resolution within three working days wherever possible. Your satisfaction is at the heart of everything we do, and we will do our utmost to resolve any problems fairly and efficiently.

Our Reputation as Your Local Barnet Florist

Flower Delivery Barnet has built a reputation as an honest and reliable florist, trusted by both individuals and businesses throughout the community. Our commitment to freshness and service excellence is why so many Barnet residents choose us for their floral needs. Thank you for letting us serve you—we are always here if you encounter any issues, and we strive to put things right with every delivery.